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Merchant Account FAQs

Q What is a merchant account?
A Simply stated, a merchant account is a type of bank account that allows businesses to accept payments by credit cards. Through EC Suite, you will be able to establish your own merchant account so that you can begin accepting credit card payments for your business.

Q What types of business can you work with?
A EC Suite is committed to providing excellent services to businesses of all types. We can work with retail establishments, restaurants and bars, home based businesses, mail and telephone (MOTO) businesses, e-commerce (online) businesses, and many more. If you do not see your business type listed, please contact us so that one of our representatives can discuss your particular business model and provide you with information on how EC Suite Merchant Services can help you with your processing needs.

Q Why should my business accept credit cards?
A All businesses should accept credit cards as it can make a business appear more reputable and established. In not providing a means for your customers to make payments via credit card, you run the risk of losing sales since you will be alienating a large portion of your potential customer base. In fact, many consumers prefer credit card transactions over cash or check transactions. Some of the reasons for this are convenience, immediate deduction of funds, and protection against fraud. Recent studies in the payment card industry have found that a business can increase their overall number of sales by as much as 30+% simply by offering credit card processing for their customers. Contact us today to learn more about how we can help your business grow!

Q How do I establish a merchant account?
A Please contact us today. A member of our dedicated sales team is standing by to discuss your business needs and then customize a solution that will fit your business.

Q Can I be approved for a merchant account even if I am just opening my business?
A Yes, you may still be approved for a merchant account as EC Suite specializes in startup and small businesses. Contact one of our dedicated sales staff who will listen to your needs and concerns then offer you a solution that is right for your business.

Q What type of information/documentation will I need to register for an account?
A While one of our dedicated sales team members will be available to assist you throughout the application process, some of the items which you may need in order to complete the application are listed below:
  • You will need to provide us with a valid Federal Tax ID.
  • You will need a voided check or bank letter for the business bank account that you will be using for deposits.
  • One form of government issued identification (i.e. Driver's License, State ID Card, Passport, etc.)

Q Do you review my credit prior to approval?
A Yes, EC Suite will perform a credit check where both business and personal data are collected and reviewed prior to approval. Perfect credit is not a requirement, but a higher credit rating can help expedite the approval process. Negative credit factors that may affect your approval rating are open bankruptcies and previous termination from a payment processing account.

Q How long does it take to set up a merchant account?
A The length of time it takes to establish a merchant account is dependent upon several factors which include: completeness of application, accuracy of information provided and if there is additional paperwork or supporting documentation required. Once we have a completed application, you will typically have a response regarding approval within 1-2 business days. Once you receive approval, integration time will vary based upon the type of merchant account and integration method utilized. Your dedicated sales representative will discuss this with you prior.

Q Can a merchant outside of the U.S. apply for a merchant account?
A Yes, we have multiple solutions to help accommodate most Non-US Merchants. Please contact one of our dedicated sales staff who will listen to your needs and concerns then offer you a solution that is right for your business.

Q Will my merchant account have a processing limit?
A Merchant accounts are approved based on actual or estimated sales dollar volume. EC Suite regularly monitors account activity and reserves the right to review accounts at any time should volume be significantly above or below the level presented on your merchant application. If you should ever anticipate a significant change in volume, please contact us so that we may review your account and make any necessary adjustments in order to best suite your business requirements.

Q What are the costs associated with your merchant services?
A EC Suite recognizes that not every business is the same. That is why we are committed to providing you with a customized service level that is just right for your business needs. Pricing is based upon factors such as type of industry, card acceptance method, card types accepted and a number of other variables. It is because of the many variables involved with pricing that EC Suite does not believe in a "one price fits all" cost plan. Please contact us today in order to receive a personalized pricing quote from a member of our dedicated sales staff.

Q How do I receive payment for the transactions I submit? How soon will funds be deposited into my account?
A You will receive payment daily, Monday through Friday, via an Automated Clearing House (ACH) transfer. EC Suite will remit funds due to you for your Visa, MasterCard, Discover and JCB transactions direct to your business bank account. If you have elected to accept American Express processing, you will receive payments directly from American Express for those transactions. There is typically a 1-3 business day delay between the date that the transactions actually occur and the date that the transfer is credited to your account.

Q What type of bank account do I need?
A In order to receive payments from EC Suite, you will need a business checking/savings account that is capable of accepting ACH transfers.

Q How can I view my account information?
A Through the use of one of our 24x7 online reporting systems you will be able to view information such as transaction details, batch details, deposit details, and past merchant statements.

Q What types of credit cards can I accept?
A With an EC Suite Merchant Account, you will be able to accept Visa, MasterCard, Discover/JCB and American Express cards for your business.

Q What types of hardware or software do I need to process credit card transactions?
A EC Suite understands that all businesses are different and have individual needs. We are confident that we will be able to provide a custom processing solution for your business as we are compatible with numerous types of processing hardware and software. Our sales and support staff are committed to listening to you and will work to custom tailor a processing solution to fit your business. Please contact us today to speak with a dedicated representative who will educate you about merchant accounts and offer you a custom solution.

Q I have a credit card swipe terminal from a previous merchant account. Is it compatible with your service?
A If you already have a card swipe device, please contact us for more information, as we are compatible with a multitude of processing hardware, so there is a good chance that you may be able to continue using your existing equipment. If compatible, the device will need to be reprogrammed to work with your new EC Suite merchant account, which we will assist you with that process.

Q Do I receive a monthly statement?
A Yes, a monthly statement is mailed to your business address the first week of each month. All transactions, fees, rates and daily deposit details will be listed on this statement. A copy of the monthly statement is also kept online and can be retrieved via our online reporting system.

Q How do I pay the fees for my account?
A Daily processing fees are deducted prior to depositing funds into your bank account. If your account is subject to monthly fees, those will be deducted from your bank account at month's end. All daily and monthly fees will be listed on your monthly merchant statement.

Q What is a chargeback?
A A chargeback is the return of funds to a consumer initiated by the consumer's issuing bank. Specifically, it is the reversal of a prior transaction from a consumer's bank account or credit card account. Consumers may initiate a chargeback by contacting their issuing bank, and filing a substantiated complaint (chargeback) regarding one or more transaction items on their bank statement. Chargebacks also provide a means for reversal of unauthorized transfers due to identity theft.

Q How do I dispute a chargeback that I have been notified about?
A When you sign up for EC Suite's merchant services, you will be provided in depth details regarding the chargeback process, including requirements to dispute chargebacks. EC Suite provides in-house Chargeback Management Services where you will always have access to speak to one of our specialists no matter if you have chosen our Full-Service or Self-Service Chargeback Management option.

Q What is AVS (Address Verification System)?
A The address verification system (AVS) is an electronic system that is used to verify the address of the card holder. The system checks the billing address (street address and zip) provided for the credit card being used against the records of the card issuing bank. The AVS system can return a response code to the merchant who can then choose to complete the transaction or not. Using AVS and CVV verification systems on Card Not Present or Internet orders will help to combat fraudulent transactions.

Q What is CVV/CVV2 (Card Verification Code)?
A The Card Verification Value (CVV/CVV2) is used to verify that that the credit card is in possession of the cardholder. This is generally shown as a 3 digit code on the back of a credit card with the exception of Amex cards on which it is shown as a 4 digit code on the front. Using CVV and AVS verification systems on Card Not Present or Internet orders will help to combat fraudulent transactions.

Q Do you provide support services?
A Yes, we have a dedicated merchant support team who is here to assist you with any questions or issues that may arise with your account. Merchant Support is available via phone at 888.261.1288, email at, Monday – Friday from 6am – 10pm MST. In the event of a processing emergency, we provide 24x7x365 support, so you will never be without assistance when you need it most.

To speak with our knowledgeable representatives about your business needs.
Contact us today at 888.261.1315

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