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Chargeback Management

When you collaborate with EC Suite, you gain the strength and flexibility of industry leading technologies along with comprehensive merchant support by payment industry professionals.

For example, our Chargeback Management Services were created to give merchants the ability to dispute chargebacks effectively, regardless of expertise levels. EC Suite provides the staff, technology, support and resources to deliver a service that can be customized for merchants of all types and sizes.

Benefits of utilizing our in-house chargeback services include:
  • Each customer is assigned an individual Chargeback Representative who understands your business and chargeback representing needs.
  • The in-house chargeback solution takes care of managing your entire chargeback service, or a self-service option lets you be more involved in the process.
  • Options to contact an individual EC Suite Chargeback Representative over the phone or through email to discuss reasons for chargeback issues.
  • We analyze your processing and chargeback history to assist with any business changes to reduce your chargeback ratios.
  • We offer monthly online reporting so you can view your up-to-date chargeback percentiles any time.
  • In-house direct connects to the card associations for processing your chargeback disputes in the shortest time possible.

EC Suite offers two types of Chargeback Servicing:

  • Full Service: EC Suite will process all chargeback related matters on a full serve basis. Merchants are assigned a personal Chargeback Representative to handle all of there chargeback needs. This representative will do a monthly analysis of a merchant's Chargeback Ratio and Representation situation while providing educated feedback via telephone.
  • Self Service: Merchants process all billing dispute related matters on a self-serve basis with direct contact to a Chargeback Representative.

To speak with our knowledgeable representatives about your business needs.
Contact us today at 888.261.1315

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